Customer Services Representative

COURSE OVERVIEW

12 weeks

2Days per week

1hours per day

Physical

TRAINING OBJECTIVES:  The purpose of this course is to train the Customer Services Representative (CSR) for multinational and private organizations. After the completion of

WHAT YOU WILL COVER

The main chapters we study in this course

Your Role in Service and Support

Communication Essentials

Troubleshooting & Incident Managemen

Customer Management Skills

WHO IS IT FOR

Entrepreneurs and small business owners who need to do customer suppor

DAY IN THE LIFE

Here’s what a typical day is like in at DK Softwares

Online Class :

9 to 11 ( PM )

Physical 3 days in a week :

2 to 4 ( PM )

Note ( Days  will be decided when you come for class )

Weekend Classes ( Saturday , Sunday ) :

11 ( AM ) to 1 (PM)

Lecture – learn about vocabulary, concepts and tools & Hands-on Lab Session and preview homework or projects

Instructors

Fees

Upon acceptance, your place in the program will only be reserved once we’ve received your fees. Full tuition is due before the start date of your program.

Tuition Total

PKR 3,5000

Payments can be made either by cash

Still have some questions? Explore through the curriculum and Mr web solution pages or talk to someone from the team!

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